Trouble signing in
Last updated: 23 October 2026
Most sign-in problems are one of three things: a forgotten password, a different sign-in method from the one you first used, or a reset email that has not arrived yet.
Forgotten password
Tap "Forgot password?" on the sign-in screen and enter your email. We send a link that opens a page in your browser where you set a new password, then you come back to the app and sign in with it.
For your privacy the confirmation is always the same, whether or not an account exists for the address you typed. That is deliberate: it stops anyone using the screen to find out who has an account on Sawa.
The email has not arrived
- Check your spam or junk folder.
- Check the spelling of the address, and that it is the one you signed up with.
- Wait a minute before asking again — repeat requests for the same address are rate-limited, so asking five times in a row will not make it arrive sooner.
- If you signed up with Google or Apple you have no Sawa password at all. Use that same button to sign in.
The link says it is invalid or expired
Reset links are single-use and short-lived. Request a new one from the app and use the newest email — an older link in your inbox will not work once a newer one has been issued.
Still locked out
Email contact@sawamarketplace.com from the address on the account if you can. Tell us the email address you signed up with and how you signed up, and we will help from there.