Help & support
How Sawa works, and how to reach us.
- When do I get paid?The clearance period, and why payouts take 8 to 10 days.
- Why can I not sell yet?Verifying payouts, where you can be paid, and publishing a service.
- What Sawa chargesSeller commission, the buyer service fee, currency and refunds.
- How an order worksAccept first, pay second — every step from request to review.
- Cancelling and refundsCancelling before work starts, late deliveries and disputes.
- Why part of my message was hiddenWhy contact details are replaced with [hidden], and when it gets it wrong.
- Trouble signing inForgotten passwords, reset emails and expired links.
- Your account and your dataExporting your data, blocking someone and deleting your account.
Still need help?
Email us and we'll get back to you. Tell us which account you're writing about.
contact@sawamarketplace.com